About Tech Mahindra company
Tech Mahindra, a prominent Indian multinational firm specializing in information technology services and consulting, operates as a part of the renowned Mahindra Group. Headquartered in Pune, with its registered office situated in Mumbai, the company boasts a significant presence on the global stage. With a staggering revenue of US$6.0 billion[6][7], Tech Mahindra employs over 158,000 skilled professionals, serving clients across 90 countries[4].
Notably, in 2019, the company secured the 5th position among India’s IT firms and an overall rank of #47 on the prestigious Fortune India 500 list[8].
A pivotal moment in Tech Mahindra’s history was marked on 25 June 2013 when it successfully completed a merger with Mahindra Satyam, further solidifying its position in the industry. Recognized as one of the leading Big Tech companies in India[9], Tech Mahindra continues to flourish, currently catering to a vast clientele of 1,262 active clients as of June 2022[4].
Job Criteria:
- Only Graduate candidates can apply.
- Fresher & Experienced Candidates Both Can apply.
- Good communication skills in English Required.
- Good Convincing skills require to handle customers.
- Candidate should be comfortable to work In Rotational Shifts 24*7.
- One side cab facility available in odd hours only
Job Description:
- Have to resolve customer queries over Calls.
- Have to resolve queries & provide end to end Resolution to the customer.
| Company | Tech Mahindra |
| Role | Customer Retention – Chat |
| Industry Type | BPO |
| Dept | Customer success |
| Employment Type | Fulltime, Permanent job |
| Graduation | UG, Non graduate |
| Apply online | CLICK HERE TO APPLY |
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Why you should work for this role?
Freshers should consider joining the chat process as it offers valuable experience and numerous benefits to kickstart their careers. Here are some compelling reasons why freshers should consider this opportunity:
- Communication Skills: Working in a chat process requires constant communication with customers through written messages. This enhances a fresher’s written communication skills, an essential attribute in today’s digital world.
- Problem-Solving Abilities: Chat processes often involve addressing customer queries and resolving issues. Freshers get the chance to hone their problem-solving abilities and learn to think on their feet.
- Customer Interaction: Interacting with customers allows freshers to understand their needs, preferences, and pain points. This experience helps them develop empathy and customer-centric approaches.
- Multitasking: Handling multiple chat conversations simultaneously enhances a fresher’s multitasking capabilities, a valuable skill in any work environment.
- Adaptability: Chat processes may involve dealing with diverse customers and varying scenarios. This fosters adaptability and the ability to handle different situations effectively.
- Technology Proficiency: Freshers get to work with various software and tools used in chat processes, which improves their technical skills and familiarity with digital platforms.
- Teamwork: Chat processes often function as part of a larger customer support team. This experience teaches freshers the importance of teamwork and collaboration.
- Time Management: Responding promptly to customer inquiries helps freshers develop time management skills, ensuring they meet service level agreements and deadlines.
- Industry Exposure: Many chat processes are associated with well-established companies across different sectors. Joining such processes exposes freshers to various industries and their workings.
- Entry into Corporate Culture: Working in a chat process introduces freshers to the corporate world’s dynamics, professionalism, and work ethics, providing them with a solid foundation for their future careers.
- Career Advancement: Gaining experience in the chat process opens up opportunities for growth within the same organization or other companies seeking skilled customer support professionals.
- Skill Diversification: While working in a chat process, freshers may discover their strengths and interests, leading them to explore other roles and career paths within the organization.
Overall, joining a chat process as a fresher offers a dynamic and enriching experience, equipping them with vital skills, insights, and exposure that can significantly contribute to their personal and professional growth.