Genpact company
Genpact (hiring) is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations.
Genpact is a global professional services firm delivering the outcomes that transform our clients’ businesses and shape their future.
With our data, technology, and AI services and digital operations, we fuse real-world expertise and collaborative innovation to make businesses work better.
And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ curious and courageous minds have the expertise to deliver lasting change for the world’s biggest brands—and we have fun doing it.
All Genpact recruiters have Genpact.com email addresses, and our employees contact candidates through their Genpact.com email addresses only. If you receive a communication from someone stating that they work for Genpact, check the email address. If the email address is gmail.com, yahoo.com, hotmail.com, or any other domain not owned by Genpact or the email address misspells Genpact’s name, it is safe to assume that the recruiter is not a Genpact employee.
Genpact is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Genpact does not charge fees to process job applications. Genpact does not require applicants to pay to participate in our hiring process in any other way. Examples of scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
Qualifications we seek in you
Minimum qualifications
- Any Graduate except law
- Fluent in Hindi and English (Hindi is mandatory)
- Freshers are eligible
Job description
With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Key skills: Hindi, Voice, Customer service, Calling, Domestic calling, Voice support, Hindi calling, Hindi voice process
Responsibilities
- Respond to customer queries and customer’s concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Job Application Process
| Company | Genpact India |
| Industry type | Analytics / KPO / Research |
| Dept | Other |
| Employment type | Fulltime / Permanent |
| Education/Qualifications | Any Graduate can apply |
| Salary | Not Disclosed |
| Apply online | CLICK HERE |
| Hot Jobs (Globally) | CLICK HERE TO JOIN |
More about this Position/Role
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Key skills:Â Hindi, Voice, Customer service, Calling, Domestic calling, Voice support, Hindi calling, Hindi voice process
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