Acko General Insurance is a private sector general insurance company in India. Founded in November 2016, the company received its license from the Insurance Regulatory and Development Authority of India in September 2017.
ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.
Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.
We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.
At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here.
Why Explore a Career at Acko
Globally, insurtech companies are leading the path of disruption. In India, Acko is on the forefront, leading and defining this insurance evolution. Acko is a new age tech based general insurance company. The company is founded by Varun Dua (Ex-CEO and founder of Coverfox) and is backed by reputed investors. Acko has raised $30mn dollars in its seed round from Accel Partners, Saif Partners, Catamaran Ventures (Narayan Murthy’s VC fund), Hemendra Kothari (DSP Blackrock), Atul Nishar (Founder, Hexaware) and other well-known international funds.
What we offer:
- A dynamic team of colleagues who are passionate about innovating and disrupting the insurance industry in India.
- Opportunity to be part of an early stage high potential start up
- Independence and ownership in both design and execution where conceptualisation to execution cycle is in weeks and not in months
- Platform to work with senior stakeholders to drive multiple strategic initiatives
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● Excitement to deliver an unparalleled experience as you swiftly respond to
inquiries through multiple channels like phone, email, and chat, setting new
standards of customer satisfaction with a focus on achieving resolutions, to
redefine the benchmark of Customer Satisfaction.
● Demonstrate your profound expertise by providing precise and accurate
information about the insurance policies, coverage details, and claim procedures, positioning yourself as a trusted advisor.
● Demonstrate exceptional problem-solving abilities as you proactively tackle
complaints and concerns, consistently exceeding their expectations with prompt
and effective resolutions.
● Immerse yourself in our CRM system by meticulously documenting interactions,inquiries, and resolutions, enabling personalized service and accurate follow-ups.
● Collaborate seamlessly with cross-functional teams/leaders and departments,on challenges collectively and delivering comprehensive solutions that leave a lasting impact.
● Unwavering commitment to satisfaction by promptly escalating unresolved
issues or complaints to the appropriate departments, driving continuous
improvement and ensuring timely resolution.
A customer service executive job can be an excellent opportunity for freshers for several reasons:
- Skill Development: It allows freshers to develop essential skills like communication, problem-solving, and empathy, which are valuable in any career path.
- Interacting with Customers: Engaging with customers regularly helps build confidence, patience, and the ability to handle various situations.
- Industry Exposure: Customer service roles often provide insights into different industries, products, and services, which can be beneficial for future career decisions.
- Entry-Level Position: Many customer service roles are entry-level, requiring minimal prior experience, making them accessible to fresh graduates.
- Career Growth Opportunities: Customer service roles can serve as stepping stones to higher positions within the company, such as team lead or managerial roles.
- Transferable Skills: The skills gained in customer service can be applied in various other fields, enhancing the versatility of the fresher’s profile.
- Networking: Interacting with customers and colleagues can help freshers build a professional network that may lead to future opportunities.
- Understanding Customer Needs: Working in customer service allows individuals to understand the needs and preferences of consumers, valuable for any business or industry.
- Company Insights: Freshers get a chance to learn about the inner workings of the company, its values, and its culture.
- Salary and Benefits: While not always the highest-paying job, customer service positions often offer competitive salaries and benefits for entry-level roles.
Overall, a customer service executive job provides freshers with a solid foundation for personal and professional growth, preparing them for a successful career in various industries.